Contact Center as a Service Market Size Size, Share, Competitive Analysis, Research Methodology, Rapid Growth and Fast Forward Research till 2027 | COVID-19 Effects

  Contact Center as a Service Market Size Research Report:  Information by Function (Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, Workforce Optimization, Others), Enterprise Size (Small and Medium-Sized Enterprises (SMEs), Large Enterprises), Industry (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), and Region (North America, Europe, Asia-Pacific, South America, and Middle East & Africa) - Forecast to 2030 Regional Analysis The global  contact center as a service market size  has been segmented into four regions: North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. The market in North America is expected to grow as a result of the large number of cloud computing businesses that are driving the development of new technologies. In addition, the country's growing number

Field Service Management Market Segmentation, Competitive Landscape and Market Poised for Rapid Growth by 2027 | COVID-19 Effects

 Market Highlights

The global report on the field service management market predicts that the valuation of the market could ascend to USD 5.59 billion during the forecast period of 2018 to 2023. Market Research Future (MRFR) speaks exhaustively about factors like the rising interest for consumer loyalty, expanding digitization, the consideration of computerization, interest in research and improvement offices, support from different privately owned businesses, expanding utilization of cell phones and tablets, and others that can guarantee a strong growth for the global field service management market.

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Segmentation:

The global report on the field service management market has been discussed by MRFR analysts to understand segments like component, deployment, organization size, and vertical. Data fetched from these segments reveal insights that can help in forming a better strategy.

By component, the field service management market includes solutions and services. The solution segment includes a study of the market on the basis of route planning, scheduling & dispatching, equipment management, mobile field service management, service contract management, inventory management, service history tracking, work order management, warranty management, billing & invoice, pre-voicing, and others. The service segment includes a proper segmentation of support & training, implementation, and consulting.

By deployment, the report on the field service management market includes an analysis of cloud and on-premise.

By organization size, the study of the global field service management market deals with SMEs and large enterprises.

By vertical, the field service management market includes a study of education, manufacturing, healthcare, IT& telecom, construction, retail, and others.

Regional Analysis:

North America and Europe are two distinct regions that can benefit from the structural superiority, better flow of funds, advanced research facilities, tendency to adopt latest technologies, and others. Asia Pacific would benefit from the rising industrialization and the demand to set up a system to counter the COVID-19 crisis.

Competitive Landscape:

The global FSM market has been studied by MRFR analysts on the basis of the changes made by companies like Accurent (US), Capterra (US), Click Software (US), Acumatica Inc. (US), Astea International Inc. (US), IBM Corporation (US), Comarch SA (Poland), Field Aware(US), Infor (US), IFS (Sweden), Oracle Corporation (US), Microsoft Corporation (US), SAP SE (Germany), Salesforce.com (US), OverIT (Italy), and others. The report includes the latest developments to understand how trends are ensuring changes in the market.

Industry News:

In September 2020, ServiceNow has announced that their new version of its Now Platform, code-named Paris, has editions that would serve telecommunications and financial services with great dexterity. It will also ensure a proper workflow for hardware asset management, business continuity, and legal services delivery.

The company is witnessing a strong growth from its attempts to automate enterprise workflows, digital transformation, and its management of COVID-19 back-to-work plans. Paris will also include customer service updates, along with field service management tools, Customer Central visualizations, and Playbooks for Customer Service Management.

In September 2020, KloudGin, a well-known company in the field of AI cloud-based service and asset management solutions, has invested in ServiceMax as a part of Series A funding. This news came out after the latter’s co-founder Mr. Athani revealed various details about it.

The crisis related to the COVID-19 pandemic is bolstering the uptake of various digital systems to normalize the flow of lives across the world. Several end user industries have already installed systems that would support their digitization process and this is going to inspire the uptake of the field service management market.

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Global Field Service Management Market Research Report Information By Component (Solutions, Services), Deployment (Cloud, On-Premise), Organization Size (Small & Medium enterprise, Large enterprise), and By Vertical (Manufacturing) - Forecast till 2027

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At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

MRFR team have supreme objective to provide the optimum quality market research and intelligence services to our clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help to answer all their most important questions.

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